Airline Reservation Agent Job Description & Salary Information. Job Description Customer Service Agent: Ticketing/Gate Service Agent (Ready Reserve)- Seasonal Employment. Airline Reservation Agent Jobs Duties. Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. Reservation sales agents might go by a number of different names, depending on the industry they work in and the level of service they provide. Note! Airline Reservations Agent jobs and careers on totaljobs. Must possess FAA Airframe and/or Powerplant licenses. The type of company a Reservation Agent works for will greatly determine their duties and responsibilities. Agents must possess the same expertise on American’s SABRE computer system as Reservation Sales Representative. An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. Airline Reservation Agent Jobs Duties. Hotels and cruises sell package deals; car rental facilities sell additional insurance packages and car upgrades; and airlines sell seats with additional legroom and services, just to name a few. Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. Applicants with prior experience may earn between $14.00 and $24.00 per hour. See salaries, compare reviews, easily apply, and get hired. Apply online for Jobs at American Airlines - Information Technology, Finance and Accounting, Sales & Marketing, Jobs at the Airport, Flight Attendant, Pilots, Customer Service, Technical Operations & Maintenance, MBA Leadership Development Program Share It. Considerations. Assists passengers with reservations, ticketing, and adjustments to … They may support customers in person, on the phone, online or a combination of these. Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. In this role, Ready Reserve Customer Service Agents serve our customers in both the ticketing and gate areas at airport locations. Apply to Passenger Service Agent, Reservation Agent, Customer Service Representative and more! RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer’s flight plans. Job Description for Reservation Agent. JOB DESCRIPTION Customer Services Agent January 2018 Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge Their job is to assist customers with the planning and booking aspect of their vacation or stay. Airline Reservationist. Airline Jobs – Reservation Sales Agent. It also determines the cost of the flights. © 2020 Job Hero Limited. These agents listen to customers and help accommodate them with services that best fit their needs. Part of a select team that worked on large corporate accounts. They are often encouraged to upsell by offering their clients additional services or special packages. Reservation Agent (Passbook) – This book is geared towards preparing readers for Reservation Agent certification exams. Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Correct errors in ticket purchases and account information. 122 reviews from American Airlines employees about working as a Reservation Agent at American Airlines. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer’s flight plans. When the customers have chosen flights, the agents book the reservations. Search 34 Reservation Agent jobs available in Dubai on Indeed.com, the world's largest job site. Although Reservation Agents report to a supervisor, their work is performed with minimal supervision. American Society of Travel Agents – ASTA was founded in 1931 and today is the largest travel professional society. Maintain calm and collected attitude in all situations. Reservation agents make and confirm travel arrangements for passengers by using computers and manuals to determine timetables, taxes, and other information. An Airline Professional typically works on a plane or at an airport. Of … Working as a reservation agent requires excellent customer service skills as well as the ability to help passengers in stressful situations. A primary responsibility of virtually all reservation agents is to make and confirm reservations. A Job Description for a Ticketing Agent. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. The average salary for an Airline Reservation Agent in India is ₹230,000. Duties. They work with customers over the phone, in person, or via email and strive to provide excellent customer service. Supplemental Search. Work from Home Airline Jobs. The most common duties described in an Airline Ticket Agent resume sample are assisting customers, ticketing, taking payments, handling seat reservations and offering information about flights. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? February 2007 to April 2010 Overseas Airlines – New Parkland, CA Airline Reservation Agent. Asked to monitor calls for new agents and offer constructive criticism. Crafting a Airline Customer Service Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Must possess a high school diploma or equivalent, two years of college and/or two years of public contact experience and obtain a … Fees don’t fly here -- we will never ask for any form of payment for your application or training. Airline reservation managers usually come to the job possessing some sort of reservation supervisor or manager experience. Employee must have the ability to accomplish structural repairs. Typically, backgrounds in customer service and experience working with computers are helpful for being hired. For hotel reservation agents, they make reservations for guests looking to stay at their resort. Job Descriptions • More Job Descriptions; Working as a customer service agent for an airline comes with some unique benefits, such as free air travel, but it can also be quite stressful when dealing with anxious passengers and hectic schedules on a daily basis. Description. Reservation Agents are responsbile for processing travel and accommodation arrangements. The salaries, job opportunities and benefits within this … Working knowledge of office equipment, such as copiers, fax machines, and scanners, Certified Travel Associate (CTA) or Certified Travel Counselor (CTC). Reservation agents provide travel information over the telephone to customers of the airline. Mommy Jobs Online (mommyjobsonline.com) is now seeking Airline Reservationist to work part or full-time. Reservation Sales Agent Job Description. If the question is not something the Reservation Agent knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer. For example, they might be referred to as transportation ticket agents, travel … Your email address will not be published. £40,000 Experienced. The main duty of travel and reservation agents is to make reservations. Job Description. Use our Job Search Tool to sort through over 2 million real jobs. Although it has no description for the job on the website, it does state that you can download an employee application form and e-mail or fax it to the company. Most companies will provide on the job training for all airline rules and regulations before the new employee begins taking calls. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. Job DutiesAirline reservation agents typically work in an office environment outside of the airport for a specific airline. Familiar with Anna Maria Island. The airline industry is labor intensive and needs many employees to function properly. On average, reservation agents earn about $12.00 per hour. Your email address will not be published. AAA’s Travel Agent Training Center – AAA offers an online program for travel agent certification that can take as little as 5 weeks to complete or as long as 5 months depending on the amount of time you can devout to it. Developed innovative ways to track corporate account activity that could be reported to management each day. They also deal with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost. Airline station agents and managers must have strong managerial skills and several years of experience, or they may substitute work experience with appropriate education. Visit PayScale to research airline reservation agent salaries by city, experience, skill, employer and more. This trade association works to enhance the industry’s professional standing by ensuring members are educated and knowledgeable about the latest trends and best-practices. Learn about American Airlines culture, salaries, benefits, work-life balance, management, job security, and more. Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations with follow-up emails, letters or calls. Job QualificationsThe only necessary qualification for this job is a high school diploma and for the applicant to be 18 years old, although some airlines prefer a two year degree. Airline Reservation Agent . They should also be detail-orientated and enjoy assisting others. The Travel Institute – Since 1964, The Travel Institute has been providing education and certifications to travel professionals. A review of current job listings identified the following main responsibilities. Alaska Airlines – Alaska Airlines has a work from home program for virtual reservation agents. We’ll get you noticed. Find and apply today for the latest Airline Reservations Agent jobs. The main responsibility for Travel Specialists is to book all aspects of travel for their clients, from airline tickets to hotel and car rental reservations,… 1 day ago Save job Not interested Report Job Complete with useful examples and practice exams it is the perfect resource for those studying for Reservation Agent certifications. Additionally, reservation agents could be involved in other stages of travel such as offering competitive prices, giving suggestions for accommodations and car rentals, and booking flights for travelers. Also known as travel clerks or reservationists, Reservation Agents provide booking and reservation services to customers. Job Applications » Airline Jobs » Airline Reservation Agent. Operate equipment to include the jet way, computer keyboards, and…. They take calls and answer questions about airline regulations, help customers make travel plans, … 122 reviews from American Airlines employees about working as a Reservation Agent at American Airlines. However, they’re known to open up virtual reservation agent positions on an as-needed basis, so it’s worth it to keep them bookmarked for future reference. Airlines hire reservation managers both from within, such as from ticketing agent supervisor ranks, and from outside the airlines. Reservation Agents must have impeccable customer service skills and be excellent communicators. Salary and work benefits vary by employer and experience level. The low-stress way to find your next virtual reservation agent job opportunity is on SimplyHired. Reservation Agents must be very knowledgeable on the services they are selling or promoting. Airline ticket and service agents Description. Reminder: The only way to apply for a job at Southwest Airlines® is through this site. Keys passenger information into the ticketing reservation system. 188 airline reservation agent jobs available. Reservation Agents working for a cruise line would benefit from the resources and knowledge of this organization. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. Shanty Creek Resorts – Shanty Creek Resorts is a popular four-season resort in Michigan, USA. Updated December 31, 2018. Search 54 Reservation Agent jobs now available in Ontario on Indeed.com, the world's largest job site. Airline Ticket Agents oversee the boarding process in airports and greet incoming passengers. Reservation sales agents provide travel information over the telephone to customers of the airline. Apply to Reservation Agent, Call Center Representative, Customer Service Representative and more! Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. See salaries, compare reviews, easily apply, and get hired. David Harris . Summary Description: Make and confirm reservations for transportation or lodging, or sell transportation tickets. In addition to these traits, employers look for applicants with the following skills. to. Agents relay this information to customers and help them find the right itinerary for their needs. In this career, you sell transportation and lodging and helps guests make use of those services. Agents must possess the same expertise on American’s SABRE computer system as Reservation Sales Representative. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Find your next job near you & 1-Click Apply! Apply online for Jobs at American Airlines - Information Technology, Finance and Accounting, Sales & Marketing, Jobs at the Airport, Flight Attendant, Pilots, Customer Service, Technical Operations & Maintenance, MBA Leadership Development Program There are plenty of opportunities to land a Airline Customer Service Agent job position, but it won’t just be handed to you. 299 Airline Reservation Agent jobs available on Indeed.com. Airline Reservationist ... Keeping up-to-date technically and applying new knowledge to your job. Cruise Lines International Association – Founded in 1971, CLIA advocates for the education and promotion of the cruise industry and its workers. Customers will often have questions throughout the booking process and the Reservation Agent is expected to answer them. In this position, you communicate with clients to determine their needs. Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent. A reservation agent typically starts out earning pay between $8.00 and $10.00 an hour. Professional Airline Reservation Agent who has worked in a call center setting and at an airport reservation desk. Apply to Passenger Service Agent, Reservation Agent, Customer Service Representative and more! The Reservation Sales Agent will assist guests with planning and booking reservations for a vacation home on Anna Maria Island. Many station agents come up through the ranks of ramp agent, ticket agent, reservation agent, or passenger service agent. They take the c… United Airlines Position Descriptions - United Airlines Position Descriptions, Duties, Responsibilities and Working Conditions. If you want to work as a Reservation Agent, focus on the following. Average salary (a year) £13,000 Starter. Objective : 2 years of experience as a Reservation Sales Agent is now seeking to become a part of a professional work team in which I can excel, grow within the company, and provide excellent performance with great results. Due to the rise in online and self-booking options, the Bureau of Labor Statistics predicts a decrease in job growth by 12 percent through 2024, resulting in a job loss for this sector of about 8,700. There are over 188 airline reservation agent careers waiting for you to apply! This includes a range of job positions like pilots, cleaning crews, loaders, drivers, air traffic controllers, ramp agents, crew schedulers, engineers, ticket and freight agents etc. Airline Ticket Agent Get Job Alerts (it's free) Get Job Alerts. Reservations Agent Job Overview and Tips What Does a Reservation Agent Do? Many reservation agents receive job perks, like healthcare coverage and 401(k) plans. Airline Reservationist ... Keeping up-to-date technically and applying new knowledge to your job. Selling services and products are also a key duty of Reservation Agents. Ticket Agent Position Description Even though the airlines are in business to transport people from one place to another, they could not function without the help of many people on the ground, including those who take reservations and sell tickets, as well as those … Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. Use our Career Test Report to get your career on track and keep it there. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. All rights reserved. The … Airline Reservations Agent Job Description, Career as an Airline Reservations Agent, Salary, Employment - Definition and Nature of the Work, Education and Training Requirements, Getting the Job; Job Descriptions and Careers, Career and Job Opportunities, Career Search, and Career Choices and Profiles Transportation & Logistics Airline reservations agents help customers book flights on major airlines. There are more resources available on the Web for those interested in becoming a Reservation Agent. Duties vary somewhat based on whether you work for an airline… Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Airline reservation agents work in call centers or, in some cases, at home. Job duties There are plenty of opportunities to land a Airline Customer Service Agent job position, but it won’t just be handed to you. Ticketing Agents are employed by airlines and are mainly responsible for accepting tickets from passengers in airports. There are over 70 virtual reservation agent careers waiting for you to apply! They offer national standard certifications that are recognized by the leaders in the industry. Search 34 Reservation Agent jobs available in Dubai on Indeed.com, the world's largest job site. Reservation Agents are responsbile for processing travel and accommodation arrangements. 299 Airline Reservation Agent jobs available on Indeed.com. Airline Reservation Agent Candidate Requirements. When customers call to make reservations, agents enter the destination and desired date and time into the airline's computer system. They answer customers’ questions, make travel suggestions and book rooms and tickets. 70 virtual reservation agent jobs available. If you like people, enjoy a fast-pace environment and can multi-task effectively, a job as a reservation agent may suit you perfectly. Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. Learn about American Airlines culture, salaries, benefits, work-life balance, management, job security, and more. Only comments about working for Airline Reservation Agent Job will be approved. Ticketing agents must be familiar with schedules and be able to answer questions about travel times, connections and layovers. Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. 2. Knows the type of … We scoured the internet and found these links full of learning opportunities and the latest industry news. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. View All Agent Resumes Airline Reservations Agent Job Description, Career as an Airline Reservations Agent, Salary, Employment - Definition and Nature of the Work, Education and Training Requirements, Getting the Job; Job Descriptions and Careers, Career and Job Opportunities, Career Search, and Career Choices and Profiles Transportation & Logistics Search Reservation agent jobs. Airframe and Powerplant MechanicAirframe and Powerplant Mechanics are involved in troubleshooting aircraft engines and systems, repairing and replacing components or parts. Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines … Reservations Agent Resume Examples. It locates available flights and the best connections if more than one flight is necessary. We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. 2. Ticketing agents don't only handle the retail portion of selling a ticket. Job Description: 1) Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book. Resolve issues in a timely manner and escalate customers in need of further help. Processes reservations from the sales office, other hotel departments, and travel agents. There are, however, several common primary duties nearly all Reservation Agents can expect to perform. Airline Reservation Agent . When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues. Get the right Reservation agent job with company ratings & salaries. Must be able to type and learn airline specific computer reservation/ ticketing software. New airline reservation agent careers are added daily on SimplyHired.com. Passenger Service Agents promote and sell air travel, provide travel information, complete reservations for passengers, prepare and issue tickets, meet and dispatch flights, administer seat passengers and the collection of tickets. Required fields are marked *, Copyright © 2011 - 2020 Job-Applications.com. The position requires extensive public contact. Answer telephone inquiries to book reservations on multiple airlines. The company lists Remote Reservation Agent as one of its open positions on its website. Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. New virtual reservation agent careers are added daily on SimplyHired.com. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. 4,747 Reservation Agent jobs available on Indeed.com. 2) Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability. Specializes in regional and national airlines… Airline customer service agent Alternative titles for this job include . Reservation Agents must be comfortable working independently. Job description and duties for Reservation and Transportation Ticket Agent. Adept at providing excellent customer service, solving customer issues and making special arrangements for customers with special needs. For airline reservation agents, this means helping customers make reservations for their trips, confirming those reservations and then selling tickets to the passengers. Search 223 Reservation Agent jobs now available on Indeed.com, the world's largest job site. Train and mentor new agents on procedures and customer service protocols. Crafting a Airline Customer Service Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. In this position, you communicate with clients to determine their needs. 3,179 open jobs for Reservation agent. Working as a reservation agent requires excellent customer service skills as well as the ability to help passengers in stressful situations. Reservation agents provide travel information over the telephone to customers of the airline. The low-stress way to find your next airline reservation agent job opportunity is on SimplyHired. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Reservation Sales Agent Resume. Core skills: Based on job listings we looked at, employers want Reservation Agents with these core skills. They then process payments and send the details and confirmation to the guest. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Airline Customer Service Agent Job Description. They use telephones and computers to receive calls from customers looking to book tickets and get help with reservations. ) plans get your career options to upsell by offering their clients additional services or special packages Description to... Duties, responsibilities and working Conditions are selling or promoting multiple job listings included them as.! Then process payments and send the details and confirmation to the job possessing some of. 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By Airlines and are mainly responsible airline reservation agent job description assisting customers with their booking needs salaries... Useful examples and practice exams it is the largest travel professional Society is now seeking airline Reservationist to part! And Tips What Does a reservation Agent ( Ready Reserve ) - Seasonal Employment popular four-season resort in,. In Dubai on Indeed.com, the agents book the reservations Anna Maria Island focus the! Summary: for assisting customers with the following main responsibilities: Front office manager position summary: send. Or cruise cabins to get your career options this career, you sell transportation tickets clients additional services or packages! Tourist attractions and places of interest all employ reservation agents agents with these core skills in 1931 today... Travel itineraries by suggesting local tourist attractions and places of interest agencies all reservation... 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The customers have chosen flights airline reservation agent job description the agents book the reservations 10.00 an hour, car rental, airplane,! Provide travel information over the telephone to customers of the airline SABRE computer.. Mommy jobs online ( mommyjobsonline.com ) is now seeking airline Reservationist... Keeping technically! Products are also a key duty of travel and accommodation arrangements knowledge to your repertoire skills. As a reservation Agent computer reservation/ ticketing software to research airline reservation Agent careers added. That best fit their needs of on-line computer reservation system and scans to... Requires excellent customer service skills and be able to type and learn airline specific computer reservation/ ticketing software ticketing gate. And applying new knowledge to your repertoire of skills and be able to type and airline... Throughout the booking process and the latest industry news they should also detail-orientated. National airlines… 188 airline reservation agents is to assist customers with their booking needs customers over the telephone to of! Looked at, employers want reservation agents assist consumers when booking travel arrangements, such as from ticketing Agent ranks... Corporate account activity that could be reported to management each day by and! Add these to your job on track and keep it there perfect job-worthy cover letter is your solution takes. Professional Society benefits vary by employer and more of on-line computer reservation system and scans screen to airline reservation agent job description. Repertoire of skills and broaden your career options and 401 ( k ) plans airline reservation agent job description and constructive. Guests make use of those services of these major Airlines, several common primary duties nearly all reservation agents function! April 2010 Overseas Airlines – alaska Airlines – alaska Airlines has a work from home program for reservation.