It was not intended to cover when a buyer ORDERS something but receives the wrong thing. No need to swing Thor's hammer right out of the gate. Just to clarify in case you don't already know, the steps to refund 50% is done by clicking the "refund buyer" link instead. Opinion here is that that option to escalate should not be there for people who have the  50 percent refund option. Unfortunately we had a case like this back around February. Sorry this happened to you. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. No, I’m saying OP has to let the escalation run its course now, but appeal like crazy once it closes. Buyer returned wrong item. Where do they work, what groups do they belong to, who are their neighbors. Unfortunately the seller won't win anything. The policy does not include items sent by mistake. They harassed people. The seller will also pay for return shipping.. I've had to return an item as a shopper and it was simple. I sold a item to a buyer recently. Now, I don't understand why ebay would want to put that option of "buyer return wrong item " to allow us to escalate to customer service if the seller is going to lose 100% of the case anyways? One interesting example.....I received a $1,000 vacuum on my porch one day addressed to me. They should have done the partial refund through the system and not got the escalation started. Note: Mercari also reserves the right to approve or deny claims at their discretion. What? Buyer buys four items and says that one item was broken. I've done it myself, three times in fact. Copyright © 1995-2020 eBay Inc. All Rights Reserved. and loads of sellers have kissed the item goodbye the moment they sent it. Of course someone bought it in minutes. Basically the seller you loses their money and item. But in many cases, Amazon returns are not your fault at all; it’s the buyer who’s to blame. Posts: 111. If you read the details of the consumer protection rules there is a clear difference between items sent in expectation of future payment and items sent by mistake. Bummer. So I can not offer the buyer 50% deduction. I listed and item and forget to add one number. No, that clause talks about when companies send you merchandise intentionally and then try to bill you for it. They knew the law, they didn't even ask me to bring it back to them. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. I have called them 5 times and sent 6 emails. Anyone calling the FTC should first ask what the facts of the law are before arguing anything. I honored the sale. If you would prefer to return the item yourself, you should return the item to us using a traceable and insured delivery agent (e.g. There's nothing anybody can do. I really didn't want to try and fight it or get a defect and it was my mistake. I'd give the buyer the benefit of the doubt for a minute by asking / messaging if (s)he realized the wrong one was sent back... see attached pics, etc. In your case the buyer placed an order but the goods are not as described (wrong item sent) and therefore you are liable to pay return postage, or as you have done provide a prepaid return label. I clicked the escalate to ebay customer service. And you won't because you asked Ebay to step in. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There's some good wording out there about how the US Postal Inspector takes mail fraud seriously and will investigate and it could impact their mail delivery or bring on heavier charges. I contacted customer service could not file a complaint did not recieve payment. It is not changed by opinions. Since I agree THEY ARE STEALING, I would also get personal. The item turned up yesterday and I noticed the buyer has sent me a difference item from what I sent her. This can be frustrating for buyers and leave them paying this expense out of pocket. I am trying to help sellers be informed. Sent out the wrong item; buyer won't return it. Over and out....my life calls me to do other things. Etsy won’t accept my tracking information If you get a “Tracking not supported” error, this may be due to the carrier requiring security validation on their site. A salesperson cannot misrepresent the store's return policy in order to convince you to buy an item or fail to honor it should you wish to return it during the disclosed return period. Help! It's too bad some reading are missing the point. Anyone got advice for me. 24 hours to respond, and then I'd be more direct about the legal actions you have to take - Mail Fraud, Internet Fraud and Theft. If anything, mercari should have reimbursed her for the difference, but the buyer doesn’t owe her anything. Re: Seller sent wrong item and won't refund unless I pay large shipping to return item overseas. Sent wrong item and buyer will not return. I think you misunderstood my post. HOW HELPFUL OF EBAY! Share best practices, tips, and insights. That changed from a $357 item being listed as $35.70. It helps to understand the difference between FAQ and facts. Wrapping, shipping, and mailing something you never asked to receive is a huge pain in the ass. When a buyer gets the wrong item from Amazon, the client’s instincts alone will tell them to return it. Essentially, ebay has set up the seller. It is largely used for misdelivery (i.e. Community Member. Buyer can mention in the purchase order that the defective items will be returned and no cost will be paid as delivery charges or production and material cost etc etc. The buyer requested a refund the following day but I had already mailed the item. I am not trying to argue with anyone here. I say wait until EBay does it’s thing, and then call CS and don’t give up. I am who I am- those who matter don't mind. It will be a full refund. I sold a mini scooter to a buyer on amazon, with 7 days after the buyer received the item, she requested for a full refund because the item was not as described. postman's error) but also applies to merchant error in addressing. My was simple. Instead of ebay instructing the seller the correct path, or offering up refunding without a seller strike without resolution, or any directions such as "WATCH OUT IF YOU CLICK HERE, YOU'RE GOING TO GET A HUGE DEMERIT ON YOUR ACCOUNT, CLICK HERE INSTEAD!". The tracking number won’t work on USPS’s site, but you and the buyer can access tracking information by clicking the tracking link through Etsy. I am still waiting to hear back from them. It was intended to cover when it was a more common business practice for shady mail order companies to send stuff out to random addresses with no prior connection to the addressee. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Oh yeah...there's that extra 5% in fees....hmm? Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. Did you make a mistake and send me yours back instead? He was repeatedly offered a FULL refund by returning the one only item but he does not correspond nor return the item … Just my 2 cents regarding the return of items. I did though. Once a sale is complete and you’ve acquired the item, the sale is final, and in the absence of a specific return policy, neither the seller nor the buyer can nullify the transaction.1 However, if the item is later found to have a defect—even if it’s a few years later—you … Most likely a bot huh? I received the mother board back, but it's not the same one I sent to you. Q. They will never win, not in a million years. (my items) Report Inappropriate Content. ", So, the seller was led astray by ebay's directions on how to proceed having received a switched out item upon return. I apologise and said I was relying on help just now with my eBay as I was unwell. He opens it the day he recieved items. If the case against the seller remains unresolved, contact eBay Customer Service. What can I do? If the seller wants they can take the buyer to small claims court and will probably win. If so, then please send me back the right one and then I'll send you yours back. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. Bottom line is Ebay has it set up to allow buyers to get away with this kind of behavior. Ensure you get the seller to agree to pay the return postage upfront, my Son had to return a clothing item two weeks back (wrong size sent to that advertised). (2) I would contact the USPS and open an investigation with the postal inspector. I sent  the wrong package worth $$$ to a buyer and realized my error 2 days later. The buyer has delivery confirmation to prove receipt. This not may make you feel better, but I've been there in a different circumstance. Only time will tell. – You have 30 days from date of delivery to return items for free for a full refund if the item is defective, damaged, or the incorrect product. The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. Now why would ebay want to set up sellers for failure? The buyer cancelled his return request. If you send out a wrong item to your buyer, that item won’t be covered. I didn't find the reg in a quick search now, so I recommend contacting post office (both informally and formally in a service request). Whereas this is a forum, people share personal experiences and personal opinions -- usually with a self awareness that saves them from feeling the need to restate their point repeatedly or argue with those of different experience or opinion. Your one-stop-shop for news, updates and information from eBay about selling on eBay. I called customer service, which e-mailed me a return label. Remember book and cd of the month clubs? importarama View Listings. What can I do? Give support, share information, and connect with fellow members. Meet other eBay community members who share your passions. The problem with reading simplified Q&A is that sometimes they are oversimplified and simply incorrect in some cases. I am writing this for other sellers to read and understand. No. A. It is fraud. What makes me sick is it was vintage jewelry I worked really hard to put together. It certainly has made me triple check everythng I do, including what I put in my packages. A buyer SHOULD NOT have to pay to return an item when the return is due to the seller's misrepresentation, poor packaging or other instances where the buyer is not at fault. The will not have anything to do with me. On it’s return the seller refunded only the item price, after complaining refunded outgoing postage, but refused to refund return … If Ebay rules for the Buyer you will be refunding 100%, get a defect and they won't refund your FVFs. Anyone who doesn't like the facts, call up the federal trade commission, and argue with them. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. I called the company, and learned of the credit card that had been opened in my name. When a case is opened, the buyer is asked to upload photos and offer details of the item. Information is right here in federal trade commission link. Unfortunately, it has also been my experience, that what the law or regulation says matters only to those who act ethically without it, but against those who act unethically despite the law, it will matter only if you can find someone to enforce the law on your behalf,  or interprete the law to your benefit, or find precedent for your view. And I've had about 2 returns as a Seller (out of 700+ items). I immediately accepted the return. Share best practices, tips, and insights. The customer finally messaged us a month later saying it was the wrong item. and the buyer won't return items either, because the ebay law.....permits him to keep the items. Sorry this happened to you. :" I clicked the report " buyer return wrong item " and explain my reasons and uploaded pictures. Meet other eBay community members who share your passions. However, with the hectic Christmas rush, I did send one Customer her locket with the incorrect photo. Super nice! Good luck. Now it may very well be that Ebay won't rule in favor of the buyer. I would recommend sending the buyer a prepaid return label. Isn't that just a trick for us to get a defect on our seller performance since it will end up with a unresolved strike? Registered: ‎03-23-2007. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift. Although this is the solution in the case, it is just half of it. Seller sent me wrong item. I'd put the buyer on alert that you know it's not the same item, but give them a chance to fix their "mistake.". I made a mistake of trying to escalate this to ebay. The law does not say that the buyer is entitled to keep the item that was sent in error. Then I called back the company that shipped me the vacuum. Sample Letter to Return Surplus Items. I still wonder if these scammers can still go to the payment source and do chargebacks as well if sellers use this 50 percent off refund strategy. This one is really clear - I’m curious to see if EBay protects the OP. I sold a item to a buyer recently. In my case, the recipient returned the missent goods upon being so informed. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. One of our new employees sent the wrong headlight to a customer. I clicked the escalate to ebay customer service. I am a Top rated seller. If the sale was a gift that would not happen. Won't refund until I've paid to return wrong item ... and when the buyer pays the return postage, would also encourage unscrupulous buyers to choose the wrong reason and go hard on the seller. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Ebay item sold, refund given, buyer won't return item. For starters you are a top rated seller so you can keep 50% of the refund. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. It is quite a simple process to report a problem and return an item through Poshmark. It works exactly the same way.....we don't have to like it, but I added the link because sellers need to be informed what the law is. Bad , Bad transaction. It used to be a common scam. Your one-stop-shop for news, updates and information from eBay about selling on eBay. If I were you:(1) I would call the police where the buyer lives and ask to speak to a detective. If your item or transaction is considered prohibited. I already open a escalation and now when clicking that option I don't get to do a 50% refund. Only option is to fully refund. 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